Mastering Relationship Management for Business Growth
Kenya Management and Training Consultants (KMTC) delivers a transformative Customer Service and Public Relations Programme designed for frontline staff, PR officers, and managers. This comprehensive training covers client engagement strategies, complaint resolution frameworks, and corporate reputation management techniques proven across African markets.
Key Competency Development Areas
- Emotional intelligence in customer interactions
- Media relations and crisis communication
- Service recovery protocols
- Digital engagement tools (social media, chatbots)
Trusted by Service Leaders
Having trained teams from Kenya Ports Authority, Ugandan hospitality chains, and Nigerian financial institutions, our programme delivers:
✔️ 47% average improvement in customer satisfaction scores
✔️ Customized service charters for different industries
✔️ Practical role-play simulations
Enhance your customer experience today: Download full course outline
About KMTC
Kenya management and training consultants has over the years been able to offer training to participants drawn from various organizations in Kenya and beyond.
Quick links
Kenya Management and Training Consultants - 2nd Floor, Room No. 7, New Life Christian Church House, Nairobi West off Kisauni Road ||
P.O. BOX 352-00200 Nairobi, Kenya ||
TEL. +254 (20)2154572 || MOBILE: +254770870347 || 0724154767 || +254715364252 || +254705489454 || +254734723048 ||
EMAIL: training@kenyamanagement.com || kenyamanagement2003@yahoo.com || https://www.kenyamanagement.com/ ||
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